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NEW QUESTION 49
A learner is frequently distracted. When the instructor asks a question the learner appears confused. Which of the following is the BEST assessment of the learner's behavior?
- A. The learner would benefit from additional explanation and clarification.
- B. The learner may not be interested in the subject being discussed.
- C. The learner is displaying negative behavior and needs to be reprimanded.
- D. The learner is disturbing the group and should be removed.
Answer: A
NEW QUESTION 50
Which of the following teaching techniques would BEST enable a reserved student to participate more in class?
- A. Use student-owned mobile phones with projected still images.
- B. Use presentation remote devices with an online video game.
- C. Use an electronic student response device for each team in a game.
- D. Use electronic student response devices with a game.
Answer: D
NEW QUESTION 51
An instructor notices that the course participants are sluggish, engaging in side conversations and appear somewhat distracted. Which of the following should the instructor do to reengage the learners? (Select TWO).
- A. The instructor should report their behavior to management
- B. The instructor should use an energizing activity as a redirector.
- C. The instructor should tell the learners why it is important to pay attention at all times
- D. The instructor should give the participants a break.
- E. The instructor should give a quiz to see if the learners retained information so far.
Answer: B,D
NEW QUESTION 52
During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalate to call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:
- A. Provide a cheat sheet for the add-on products.
- B. Review or revisit call center standards.
- C. Create a special session just for the managers.
- D. Monitor the agents for a week to truly understand their world.
Answer: B
Explanation:
Section: Volume C
Explanation/Reference:
NEW QUESTION 53
An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?
- A. Ask other learners if they had issues with the course.
- B. Offer the learner a refund on the course,
- C. Ask the learner if they had an issue with the course.
- D. Invite the learner back to retake the course.
Answer: C
Explanation:
Section: Volume B
Explanation/Reference:
NEW QUESTION 54
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