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NEW QUESTION 44
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Assign a Field Service Mobile License to the user.
- B. Update Public Group membership.
- C. Modify the user record.
- D. Modify the user's Profile.
Answer: A
NEW QUESTION 45
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require approval on all Installations.
- B. Require customer signature on billable Work Orders
- C. Require Technicians log all non-billable hours.
- D. Require Technicians sign-off on Work Orders.
Answer: D
NEW QUESTION 46
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
- A. With Workflows
- B. With Work Order Types.
- C. With Process Builder
- D. With Entitlement Templates
Answer: C
NEW QUESTION 47
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- B. Create the work skill using setup. Manually assign the skills to service resources
- C. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- D. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
Answer: A,B
NEW QUESTION 48
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Return Order and relate it to the Product.
- B. Create a Work Order and Work Order Line Item.
- C. Create a Return Order and Return Order Line Item.
- D. Create a Product Request and Product Request Line Item.
Answer: C
NEW QUESTION 49
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