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NEW QUESTION 49
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
- A. RONA VDN
- B. Transfer VDN
- C. Routing VDN
- D. Ingress VDN
Answer: C
NEW QUESTION 50
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)
- A. Backup UCA Store Service.
- B. Backup Omni channel Cache DB.
- C. Backup Avaya Aura Session Manager.
- D. Backup Cluster# 1 Snap-in's SVAR files.
- E. Backup Avaya Control Manager DB.
Answer: A,C,D
NEW QUESTION 51
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
- A. NOT_READY
- B. CONNECTED
- C. READY
- D. BUSY
Answer: A
NEW QUESTION 52
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?
- A. The ORC Rest service Is not working.
- B. The EDM database Is not reachable.
- C. Multimedia Cache database not reachable.
- D. The LDAP database Is not reachable.
Answer: C
NEW QUESTION 53
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
- A. Omni channel Database
- B. UCM Spaces
- C. Email Service
- D. Agent Controller
Answer: D
NEW QUESTION 54
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