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NEW QUESTION 37
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
- A. Requirements Gathering
- B. User Acceptance testing
- C. Journey Mapping
Answer: C
NEW QUESTION 38
The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?
- A. Scheduling an all-day collaboration workshop with both team to resolve their differences.
- B. Evaluating the team's skills and experiences to determine how the can better align.
- C. Mapping historical lead data from each team and building carts to highlight similarities
Answer: A
NEW QUESTION 39
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?
- A. Include specific information about potential Salesforce solutions.
- B. Adjust the goal of the user story to be independent.
- C. Estimate how long it will take the technical team to complete the story.
Answer: A
NEW QUESTION 40
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
- A. The customer should be consulted.
- B. The customer should be responsible.
- C. The customer should be informed.
Answer: B
NEW QUESTION 41
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes in real time and provides a single source of truth
- B. Tracks changes on a daily basis and provides a history of changes
- C. Tracks changes for the testing team and provides access to user stories
Answer: A
NEW QUESTION 42
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