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Download Avaya Oceana® Solution Support Exam Exam Dumps
NEW QUESTION 29
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)
- A. Backup Omni channel Cache DB.
- B. Backup Avaya Aura Session Manager.
- C. Backup UCA Store Service.
- D. Backup Avaya Control Manager DB.
- E. Backup Cluster# 1 Snap-in's SVAR files.
Answer: B,C,E
NEW QUESTION 30
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UAC, Email Snap-In and Omnichannel DB
- B. UCM Spaces, UAC, and Agent Workspaces
- C. UAC, Agent Workspaces and Omnichannel
- D. UAC and Omnichannel DB
Answer: A
NEW QUESTION 31
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - Video
- B. VO - "VoIP" call
- C. VO - 'PSTN' Voice
- D. VO - Web Voice
Answer: C
NEW QUESTION 32
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. Omni channel Database
- B. Agent Controller
- C. ORC
- D. Email Manager
Answer: D
NEW QUESTION 33
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
- A. Contextld
- B. Caller ID
- C. WorkRequestID
- D. DNIS Number
Answer: A
NEW QUESTION 34
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