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Download Genesys Cloud Certified Professional - Contact Center Administration Exam Dumps

NEW QUESTION 23
Which definition matches the After Call Work option Mandatory, Time-boxed?

  • A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  • B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  • C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 24
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

  • A. Menu prompt
  • B. Add blank audio
  • C. Menu options
  • D. Default Menu choice

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/set-audio-sequence/

 

NEW QUESTION 25
What would you select from the Admin>Outbound Dialing menu to create a new campaign?

  • A. Campaign Dashboard
  • B. Schedules
  • C. Campaign Management
  • D. Scripts

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

 

NEW QUESTION 26
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

  • A. Scoring
  • B. Calibration
  • C. Monitoring
  • D. Evaluation

Answer: B

 

NEW QUESTION 27
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

  • A. Dynamic Views
  • B. Dashboard
  • C. Reports
  • D. Interaction

Answer: B,C,D

 

NEW QUESTION 28
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