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Download APDS Avaya Breeze Online Test Exam Dumps
NEW QUESTION 33
Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?
- A. Communication Services
- B. Customer Interaction Services
- C. Meeting Management Services
- D. Sharing Services
Answer: C
NEW QUESTION 34
Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)
- A. Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
- B. If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
- C. Using Text-to-Speech, the caller is provided with verbal options to select a meeting
- D. A page informs the called party that a call is waiting at the Park Extension directory number
- E. ..................................................... name to the employee receiving the call
Answer: A
NEW QUESTION 35
Which two statements correctly distinguish Avaya from its competitors in the marketplace? (Choose two)
- A. Distributed deployment and management
- B. Closed single vendor approach
- C. Focus on highly-reliable, feature- rich real-time communications
- D. People- centric innovation
- E. Separation of core, applications and endpoints
Answer: A,B
NEW QUESTION 36
Avaya Breeze TM is Avaya's new Collaboration Environment and Engagement Development Platform (EDP)
Which statement correctly describes Avaya Breeze TM ?
- A. A platform for Avaya, partners and enterprises to build and deploy collaboration
- B. A replacement for Avaya Application Enablement Services (AES) that provides application program interfaces (APIs)and computer telephony integration (CTI) adapters for collaboration application creation
- C. A platform to create, but not run new collaboration applications for Avaya solutions
- D. A platform required for enterprises to run the new capabilities created by Avaya Professional Services
Answer: B
NEW QUESTION 37
Which Snap-in stores a customer's journey history allowing the customer to make subsequent calls without having to repeat any of the history?
- A. Smart Caller ID Snap-in
- B. Work Assignment Snap-in
- C. Context Store Snap-in
- D. Engagement Assistant Snap-in
Answer: B
NEW QUESTION 38
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