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NEW QUESTION 51
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Custom fields
- B. Conditional fields
- C. Merge fields
- D. Incident thread fields
Answer: B
NEW QUESTION 52
How can you set a preference that is local to your machine?
- A. By selecting File > Settings
- B. By selecting File > Options
- C. By selecting Navigation pane > Configuration > Staff Management > Profiles
- D. By selecting File > Configuration
Answer: B
NEW QUESTION 53
Which two statements are true about linking products, categories, and dispositions?
- A. Links can be automatically created to categories and dispositions based on answers an incidents.
- B. Product-category linking restricts customers from searching on the Customer Portal.
- C. A leaf product's links are inherited from its parent product.
- D. Product-category linking is independent of product-disposition linking.
- E. Links can be created only between the parent levels of products, categories, and dispositions.
Answer: B,D
NEW QUESTION 54
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. Check if the exported file was generated by a product version that is older than the existing product version.
- D. The hash value during import doesn't match the hash declared at the end of the rile.
Answer: A
NEW QUESTION 55
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?
- A. Intent guide
- B. Agent scripts
- C. Guided assistance
- D. Custom process model
- E. Business rules
Answer: D,E
NEW QUESTION 56
......
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