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Download Defining Business Needs Exam Dumps

NEW QUESTION 41
Which of the following are typically included in a conformance specification? Select TWO that apply.

  • A. Product functions
  • B. Product dimensions
  • C. Brand name
  • D. Packaging requirements
  • E. List of outcome

Answer: B,D

Explanation:
A conformance specification is a specification that defines the technical and physical characteristics and/or measurements of a product, such as physical aspects (e.g. dimensions, colour, and surface finish), design details, material properties, energy requirements, processes, maintenance requirements and operational requirements.
On the other hand, performance specification typically includes list of output or outcome or func-tional requirements. Brand name can be a part of performance specification because brand is a re-minder of quality that customers remember. For example, when talking about Roll Royce, people will think about an elegant car.
Reference:
LO 3, AC 3.1

 

NEW QUESTION 42
A procurement manager consolidates the company expense on printing and office supplies into broader range of spend category. Other senior managers are concerned that it may increase company's spend. Is that concern justified?

  • A. Yes, because the consolidation may create a large contract that costs more than placing each purchase order
  • B. Yes, because the suppliers can't provide a broader range of products and they will fail to deliver
  • C. No, because the broader range of spend category can increase the value of the contract and the buyer may get volume discount
  • D. No, because the consolidation will help the supplier to shorten deliver time.

Answer: C

Explanation:
Printing and office supplies are often considered as low risk, low value items. Consolidation low value, low risk items into a broader range will dramatically increases the value of the contract and leverage of buying organisation in the negotiation.
Reference:
LO 1, AC 1.1

 

NEW QUESTION 43
Buyers are more powerful than the supplier when they are purchasing from monopoly market. Is this statement true?

  • A. False, buyer will lack negotiating power on cost if the supplier has a monopoly in the market
  • B. True, in monopoly market, buyer's switching costs from the incumbent supplier to an-other are relatively low
  • C. False, the buyer will be unable to track and manage supplier's performance
  • D. True, suppliers in monopoly market produce homogenous products

Answer: A

Explanation:
A monopoly is a market with a single seller (called the monopolist) but with many buyers. In this market, the bargaining power of supplier is higher than of buyer since the supplier is the only seller.
Reference:
- CIPS study guide page 88-92
- Bargaining Power of Suppliers - Factors that Give Suppliers Power (corporatefinanceinsti-tute.com)
- Monopoly - Understanding How Monopolies Impact Markets (corporatefinanceinstitute.com) LO 2, AC 2.2

 

NEW QUESTION 44
Daytona Ltd is developing a new product which is more environmental friendly. Though the objectives are set, the project team has no idea on which functions will be customers' favourites. Which of the following will help them decide the 'should-have' functions of the new product?

  • A. Kano model
  • B. Thomas-Kilmann model
  • C. Taguchi method
  • D. Six Sigma

Answer: A

Explanation:
The Kano model is useful in gaining a thorough understanding of a customer's needs. You can translate and transform the resulting verbatims using the voice of the customer table that, subse-quently, becomes an excellent input as the whatsin a quality function deployment (QFD) House of Quality.
The model involves two dimensions:
Achievement (the horizontal axis), which goes from the supplier didn't do it at all to the supplier did it very well.
Satisfaction (the vertical axis), which goes from total dissatisfaction with the product or service to total satisfaction with the product or service.
Dr. Noriaki Kano isolated and identified three levels of customer expectations: that is, what it takes to positively impact customer satisfaction. The figure below portrays the three levels of need: expected, normal, and exciting.
L4M2-52c51ce8a18853cf237b419d282dcf84.jpg
The Thomas-Kilmann Conflict Mode Instrument (TKI) is a conflict style inventory, which is a tool developed to measure an individual's response to conflict situations.
Genichi Taguchi, a Japanese engineer, proposed several approaches to experimental designs that are sometimes called "Taguchi Methods." These methods utilize two-, three-, and mixed-level fractional factorial designs. Large screening designs seem to be particularly favored by Taguchi adherents.
Six Sigma is a method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation helps lead to defect re-duction and improvement in profits, employee morale, and quality of products or services.
Source:
- CIPS study guide page 171-172
- WHAT IS THE KANO MODEL?
LO 3, AC 3.4

 

NEW QUESTION 45
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