Market overview

The Unified Communication as a Service Market is expected to register a CAGR of 10.5% during the review period, 2020–2027. This Unified Communication as a Service Market research report tracks all the recent developments and innovations in the market. It gives the data regarding the obstacles while establishing the business and guides to overcome the upcoming challenges and obstacles.

The model that unified communications as a service works off of allows various telecoms service providers choices in terms of providing their customers with telecom or communications services. Most unified communications as service providers offer their customers various packages. These include a message and video conferencing tools and many other resources that make various types of text and voice communications possible.

Many workplaces are responding to employee requests to work from home. Workers prefer the work from home option because it gives them flexibility and freedom in terms of their work schedule that they otherwise wouldn’t enjoy in the office. It also simplifies office culture by getting rid of the need to brown nose.

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Unified Communication as a Service Market Segment overview 

By deployment mode

This segment can be grouped as follows:

  • Managed
  • Hosted

The hosted sub-segment can be further divided into:

  • UC Saas
  • UC Paas
  • UC Iaas

By service

This segment can be further grouped into:

  • Telephony services
  • Contact center services
  • Uc application services
  • Collaboration services

The telephony services sub-segment is expected to hold the largest market share at 28.9%. This was the figure in 2020 and the sub-segment is expected to retain this lead in terms of market share for the time period that this report covers.

By organization size

This segment can be further grouped into:

  • Large enterprises
  • SMEs

By delivery model

This segment can be further grouped into:

  • Standalone services
  • Integrated services

By vertical

This segment can be further grouped into:

  • BFSI
  • IT and telecoms
  • Public sector
  • Healthcare
  • Retail
  • Logistics and transportation
  • Travel and hospitality
  • Others

Regional analysis

The global unified communications as a service market can be grouped into the following regions:

  • North America
  • The European Union
  • Asia-Pacific
  • The Middle East and Africa
  • South America

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The North American region is expected to dominate the market for the time period that this report covers. It also holds the regional leader in terms of market, share. The reason for this is that most businesses in this region are already using some sort of unified communications as a service in their daily business operations. 

The Asia-Pacific region is expected to register the highest CAGR for the time period that this report covers. The reason why is that the services sector is growing exponentially in most nations in the region. This is leading to the workforce, in general, going mobile and virtual. 

Many nations in the Asia-Pacific region are investing heavily in the infrastructure and technologies needed to support unified communications as a service. This means using much more AI than in the past. Singapore, especially, takes the lead in this regard.

Unified Communication as a Service Market Key Players

  • IBM Corporation
  • Cisco Systems Inc.
  • BT Group
  • 8x8 Inc.
  • Microsoft Corporation
  • Verizon Communications Inc.
  • Avanade Inc.
  • Fuze Inc.
  • Voss Solutions
  • Polycom Inc.
  • West Corporation

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